Guest Relations Specialist - Luxury Spa

Join PT Tumbuh Sehat as a Guest Relations Specialist in our luxury spa, where you will be the face of exceptional customer service and relaxation. This role is perfect for individuals passionate about hospitality, wellness, and creating unforgettable guest experiences. In this role, you will interact with guests daily, ensuring their needs are met with a smile, and providing a serene environment that promotes relaxation and well-being. Our luxury spa in Jakarta Barat is not just a place to relax; it's a destination where guests can unwind and rejuvenate.

PT Tumbuh Sehat is a renowned name in the hospitality industry, known for its commitment to excellence and guest satisfaction. With years of experience in the wellness sector, we offer a unique opportunity to be part of a team that values innovation, creativity, and continuous improvement. If you are looking to make a difference in the lives of our guests while growing your career in a dynamic and supportive environment, this is the perfect role for you.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Provide exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
• Coordinate with spa services to ensure guests receive the best possible treatment and relaxation experience.
• Maintain the spa's cleanliness and organization, ensuring a pleasant environment for all guests.
• Promote spa products and services to enhance the guest experience and increase sales.
• Assist in special events and promotions to create memorable experiences for guests.
• Provide feedback to the management team on guest satisfaction and service quality.
• Uphold the spa's policies and procedures, ensuring a safe and comfortable environment for all guests.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or hospitality role, preferably in a spa or wellness environment.
• Excellent communication and interpersonal skills to build rapport with guests.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Familiarity with spa services, treatments, and products.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in English and Indonesian languages.
• Knowledge of customer relationship management (CRM) systems such as Salesforce or similar.
• Ability to lift and move up to 20 kg, and stand for long periods of time.

🛠️ Keahlian

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