Healthcare Customer Experience Specialist

Join WNS as a Healthcare Customer Experience Specialist and become part of a dynamic team dedicated to delivering exceptional service in the healthcare industry. We are seeking passionate individuals who thrive in fast-paced environments and are committed to creating memorable experiences for our patients and clients. In this role, you will be responsible for managing and enhancing the customer experience across various healthcare facilities in Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is an exciting opportunity to work with a diverse team and contribute to the growth of WNS.

As a Healthcare Customer Experience Specialist, you will play a crucial role in ensuring that every interaction with our healthcare providers and patients is seamless and satisfying. You will work closely with healthcare professionals to understand their needs and develop strategies to improve patient satisfaction. Using tools like ServiceNow and Salesforce, you will manage and track customer feedback to identify areas for improvement and implement effective solutions.

If you are a passionate healthcare professional with a strong background in customer service and a desire to make a difference, we invite you to join our team at WNS. Together, we can create a healthcare experience that sets new standards in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and enhance the customer experience across multiple healthcare facilities in Bali.
• Conduct surveys and gather feedback from patients and healthcare providers to identify areas for improvement.
• Collaborate with healthcare professionals to develop and implement strategies to improve patient satisfaction.
• Use ServiceNow and Salesforce to track and manage customer feedback and service requests.
• Monitor and analyze customer experience metrics to ensure continuous improvement.
• Develop and maintain strong relationships with healthcare providers to ensure consistent service delivery.
• Participate in team meetings and contribute to the development of customer experience strategies.
• Stay updated with industry trends and best practices in healthcare customer experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 3 years of experience in customer service or healthcare customer experience.
• Proven experience in managing and analyzing customer feedback.
• Strong knowledge of ServiceNow and Salesforce.
• Excellent communication and interpersonal skills.
• Ability to work well in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• Familiarity with healthcare industry standards and regulations.

🛠️ Keahlian

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